PRIVACY POLICY

Prime Home Systems

Last updated: January 29, 2025

1. Introduction

At Prime Home Systems, we are committed to protecting and respecting your privacy. This Privacy Policy describes how we collect, use, store, and protect the personal information you provide when interacting with our website, forms, advertising campaigns, phone calls, or text messages (SMS).

By using our services, you agree to the terms described in this Policy.

2. Information We Collect

We may collect personal information including, but not limited to:

First and last name

Physical address

Email address

Phone number

Information related to your property or home needs

Technical information such as IP address, browser, and cookies

Information provided through forms on social media or digital platforms

3. Use of Information

We use the collected information to:

Process and manage requests for information or services

Schedule appointments or technical evaluations

Provide consultation and installation of water purification systems, alkaline systems, and home improvements

Send appointment reminders

Send informational or promotional communications (when you have given your consent)

Improve our services and customer experience

Comply with legal and regulatory obligations

4. Telephone and SMS Communications

By providing your phone number on our forms or digital platforms, you agree that Prime Home Systems may contact you via:

Phone calls

Text messages (SMS)

Automated or prerecorded messages

Standard message and data rates may apply depending on your mobile carrier.

You may opt out of receiving SMS messages at any time by replying STOP to the received message.

5. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share information only when necessary with:

Technology providers and management platforms (CRM, automation, messaging)

Authorized technicians or installers

Payment processors

Legal authorities when required by law

These third parties are obligated to protect the information in accordance with adequate security standards.

6. Information Protection

We implement reasonable administrative, technical, and physical measures to protect your personal information.

However, no data transmission over the Internet can be guaranteed to be completely secure.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Analyze web traffic

Improve user experience

Personalize advertising

You can modify your browser settings to decline cookies.

8. User Rights

You have the right to:

Access your personal information

Request correction of inaccurate data

Request the deletion of your information

Withdraw your consent for marketing communications

To exercise these rights, you can contact us.

9. Changes to this Policy

Prime Home Systems reserves the right to update or modify this Privacy Policy at any time. Changes will take effect upon posting.

10. Contact Information

Prime Home Systems

Florida, United States

Email: [email protected]

Phone: +1 888-715-1408