PRIVACY POLICY

Prime Home Systems

Last updated: September 25, 2026

1. Introduction

At Prime Home Systems, we are committed to protecting and respecting your privacy. This Privacy Policy describes how we collect, use, store, and protect the personal information you provide when interacting with our website, forms, advertising campaigns, phone calls, or text messages (SMS).

By using our services, you agree to the terms described in this Policy.

2. Information We Collect

We may collect personal information including, but not limited to:

First and last name

Physical address

Email address

Phone number

Information related to your property or home needs

Technical information such as IP address, browser, and cookies

Information provided through forms on social media or digital platforms

3. Use of Information

We use the collected information to:

Process and manage requests for information or services

Schedule appointments or technical evaluations

Provide consultation and installation of water purification systems, alkaline systems, and home improvements

Send appointment reminders

Send informational or promotional communications (when you have given your consent)

Improve our services and customer experience

Comply with legal and regulatory obligations

4.SMS Communications

If you voluntarily check the SMS consent box on one of our forms, Prime Home Systems may send you text messages related to your water evaluation request, appointment confirmations and reminders, and service follow-up. Providing a phone number or submitting a form without checking the SMS consent box does not, by itself, constitute consent to receive text messages.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for assistance.

5.How We Share Information

We do not sell or rent your personal information. We may share information necessary to provide the services you request with service providers acting on our behalf, such as customer relationship management, automation, and messaging platforms; technicians or installers involved in your requested service; payment processors; or authorities when required by law.

We do not sell, share, or provide your mobile phone number or SMS consent data to third parties or affiliates for their own marketing or promotional purposes. Providers that process messages on our behalf may use this information only to deliver services to Prime Home Systems and must protect it under their contractual obligations.

6. Information Protection

We implement reasonable administrative, technical, and physical measures to protect your personal information.

However, no data transmission over the Internet can be guaranteed to be completely secure.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Analyze web traffic

Improve user experience

Personalize advertising

You can modify your browser settings to decline cookies.

8. User Rights

You have the right to:

Access your personal information